ملخص البحث :
When applied in the construction industry, a quality management system (QMS)
should be implemented to ensure sufficient effort is made to achieve the required levels
of quality in constructed projects. Attainment of these quality levels results in customer
satisfaction, which is fundamental to ensuring long-term competitiveness for
construction companies. However, the construction sector still lags behind other
sectors in relation to its successful adoption of QMSs, due to a relative lack of
acceptance of, or interest in, these systems among industry stakeholders, as well as
other barriers that impede their implementation.
For this research, an integrative review of the literature was performed to identify
the barriers impeding successful implementation of QMSs in the construction industry,
as well as investigating the critical success factors (CSFs) necessary for a more
effective adoption of such systems. To date, although many studies regarding these
factors have been undertaken in the construction industry context, no key research so
far, has comprehensively investigated the impacts of all factors surrounding successful
implementation of a QMS in the construction industry building sector (CIBS),
especially on the impact of external factors. Also, no specific research has exclusively
been carried out to explore the impact of CSFs, particularly when applied at project
level.
Therefore, this research primarily aims to investigate an inclusive list of factors
impacting on QMS deployment in the CIBS by focusing exclusively on the external
factors and the CSFs of project level in order to develop a comprehensive framework
of QMS deployment. To fulfil the aim and objectives of this research, the study
proposed a conceptual framework encompassing those factors identified by literature
review analysis, and that indicated the main gaps in the knowledge revealed in this
study. This conceptual framework was used to guide the research examination
throughout the data collection and analysis stages. This research has adopted a
combination of qualitative investigation, data collection and analysis methodologies.
This exploratory research was approached by collecting data through interviews and
case-studies representing Tier 1 and 2 AustralianCIBS projects.
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In Phase 1 of the research, an exploratory study was undertaken to fulfil first and
second objectives of the study through investigating the level of QMS deployment in
selected building organisations in South East Queensland in Australia, in order to gain
an initial understanding of which external factors critically impact the implementation
of QMSs in the CIBS. The study also assisted in providing a comprehensive overview
of the CSFs necessary for QMS deployment, especially those that influence the project
level. In the next stage of data collection performed to achieve third and fourth
objectives of the research, three case-studies were conducted to investigate the level
of QMS implementation in the context of these case projects. The examination of the
studied cases helped in explaining the multifaceted issues encountered during the
adoption of a robust QMS in the CIBS.
A number of qualitative-based techniques were used to analyse the collected
data. These techniques involved using QSR International NVivo 11 software, patternmatching, explanation-building as well as numerical counts logic. NVivo 11 software
was used to support management of the research activities within and across the
different phases of the research. In addition, a pattern-matching technique was
followed throughout the processes of both within-case and cross-case analyses to
compare the propositions developed during the exploratory study analysis with the
case studies data, to either confirm or refute these propositions. An explanationbuilding was performed to extend case study ideas for further research through
following a series of iterations commenced by creating initial propositions, and then
comparing the findings of the initial case against these propositions prior to revising
such propositions and comparing them again with the findings of other cases. Finally,
numerical counts logic was utilised to rate the utility of each case, constructing a matrix
of queries that generated theme-based assertions from all cases, ultimately developing
tentative assertions derived from a comparative analysis of the findings of case studies.
The exploratory case study interviews emphasised the impact of external factors
on the effective deployment of QMS in the CIBS. The study revealed that the
implementation of QMS is affected by twelve external factors. The exploratory study
also disclosed those CSFs that directly influence the adoption of a QMS that
specifically impact at the construction project level. A sum of ten CSFs was identified
by carefully analysing the data of the exploratory study.
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The within-case and cross-case analyses explained the impact of these factors,
the external factors, and the CSFs on the level of QMS implementation necessary in
building projects. Assertions emerging from the results of the cross-case analysis were
compared with the current literature to develop new insights about how the factors
surrounding a QMS impacted on the outcomes of implementing such a system. This
has been achieved by categorising the overall factors influencing the deployment of a
QMS, based upon their impact and, ranking them in descending order, according to
their significance on QMS deployment. This analysis led to the categorisation and of
the external factors into drivers and barriers based upon their respective impacts on
QMS adoption and implementation and ranking them in descending order. Most of
these factors proved to be barriers, whilst two factors were confirmed to be drivers for
the adoption of a robust QMS. The CSFs were also grouped into three categories,
which grouped together those factors more likely to result in more robust outcomes
from QMS deployment. These groups include CSFs at both the organisational and
project levels, and CSFs also at both levels. Also, the cross-case analysis led to the
ranking of all of these factors according to the significance of their respective impacts
on QMS implementation.
The main contribution of this research is that a new categorisation of factors is
vital for construction companies, in order to develop more precise requirements for
QMS implementation and to establish a practical strategy to better facilitate project
teams to manage the impacts of these factors. Further, the determination of the ranked
CSFs applicable for each level of building organisation is fundamental to
implementing a robust QMS, as well as tackling many of the inherent issues applicable
in QMS deployment.
The overall insights and findings of this research assisted in establishing the fully
developed framework for robust QMS adoption. The developed framework represents
a comprehensive set of guidelines for the management teams of building organisations
to address and maximise the distinct relationships between the effective deployment
of QMS and the factors surrounding that implementation. The framework of QMS
deployment potentially contributes to the improvement of QMS implementation in the
CIBS, which can eventually facilitate delivery of higher quality outcomes. The
development of this framework is expected to bring some significant benefits to the
Australian construction industry building projects, with respect to qualifying project
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teams, assuring provision of essential resources for QMS adoption, and improving the
overall perception amongst construction industry stakeholders of QMS significance.
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سنة النشر : 2020
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تصنيف البحث : theses
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